Emelie Paulsson

Emelie Paulsson is an accomplished professional with extensive experience in process excellence and service management, currently serving as Process Excellence Manager and Head of Process & Quality Management at Tele2 since September 2011. Emelie leads a team of 17, focusing on optimizing routines and processes related to Delivery, Support, and Operations, alongside managing system migrations and business development. Previous roles at Tele2 include Manager of Quality and Procedure and Service Experience Manager, where Emelie was instrumental in organizational development and strategic planning based on customer insights. Emelie also held the position of Head of Business Sales Support, establishing a new team to support Key Account Managers. Prior to Tele2, Emelie worked at Spring Mobil as Head of Service Management, overseeing service operations for major accounts. Emelie began a career in investor relations and customer relations at Observer and 3, and has an academic background with master's degrees in Economics and IT Management from Stockholm University.