Telecom Egypt
Ibrahim Hassan has extensive experience in customer service and account management within the telecommunications sector. Currently serving as a Contact Center Supervisor at Telecom Egypt since December 2017, Ibrahim is responsible for delivering exceptional customer experiences and managing a team of over 75 agents while ensuring compliance with company policies and performance standards. Prior to this role, Ibrahim worked at Vodafone from April 2004 to December 2017, where responsibilities included serving as a Senior Corporate Accounts Representative, managing relationships with top corporate clients, and serving as a Call Center Representative, providing customer support for Vodafone's products and services. Ibrahim holds a Bachelor's degree in English/Language Arts Teacher Education from Helwan University Cairo.
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Telecom Egypt
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Since its establishment in 1854, Telecom Egypt has played a pivotal role in driving growth within the local ICT market capitalizing on its vast infrastructure, which is one of the largest in the region. Its vast domestic and international infrastructure has helped it serve various customer groups including consumers, enterprises, domestic and international carriers. Through its five business units Telecom Egypt boasts a consolidated top-line of EGP 22.8bn.