Vik Kapoor

Vik Kapoor is an accomplished leader with extensive experience in customer service, complaint resolution, and team management at Telstra since July 2015, currently serving as CEO Group Executive Liaison Lead and previously as CEO - Resolution Specialist. Skills encompass effective stakeholder management, problem-solving, and the development of policies and procedures. Prior to Telstra, Vik held various roles at IBM, including Business Account Executive and Helpdesk Support Analyst, demonstrating proficiency in driving business growth, managing client relationships, and delivering exceptional customer support. Vik holds a Master's degree in Information Technology and a Bachelor's degree in Computer Science from Guru Nanak Dev University.