Thames Water
Kat Grimley has extensive experience in digital strategy, performance, and market operations, currently serving as the Head of Digital Strategy and Performance at Thames Water since September 2015. In this role, Kat has successfully implemented a CRM system (Salesforce), developed innovative customer service strategies, and engaged with regulatory bodies like OFWAT. Prior to Thames Water, Kat held various managerial roles at Scottish Water, focusing on market development and project coordination within waste water operations, and worked as a Work Flow Coordinator at H&M. Kat holds a BA Hons in Law from Edinburgh Napier University, obtained in 2011.
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Thames Water
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Thames Water is the UK’s biggest water and sewerage company with around 15 million customers across London and the Thames Valley.