The Alternative Bank
Felicia Alamu currently serves as a Delight Officer at The Alternative Bank, where responsibilities include resolving customer complaints with empathy and personalizing customer interactions. Prior to this role, Felicia was a Research and Business Intelligence Analyst, focusing on industry trends and consumer preferences. Experience as a Graduate Trainee at Sterling Bank involved training in financial analysis and customer service, while earlier positions at Scenic Sentosa included roles as an Administrative Officer and Personnel, emphasizing customer acquisition and office management. Felicia holds a Master of Business Administration in International Business and Sustainability from Nexford University and a Bachelor of Arts in Linguistics from the University of Ilorin.
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The Alternative Bank
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We at The Alternative Bank believe that everyone should have a viable and credible alternative to the conventional banking model. Our solutions are borne out of a detailed customer value architecture where we create specific offers to assist with your financial needs. We commenced operation in January 2014 following the granting of Sterling Bank’s license to offer non-interest banking (NIB) services as a window by The Central Bank of Nigeria We are dedicated to ensuring adherence to Non-Interest Banking principles through the appointment of an Advisory Committee of Experts (ACE). The ACE is tasked with the review and approval of all our products and processes after ensuring full compliance with NIB principles. Welcome to the Alternative, where you are not a customer, you are a partner.