The Alternative Bank
Ugwulebo Oscar Michael currently serves as the Head of Service Delivery, Service Quality & Branch Support Officer at The Alternative Bank, where a team is managed to enhance service delivery and quality for customer retention. Prior experience includes significant roles at Sterling Bank Plc, including Team Lead positions focused on Operations Support, Service Standards, and Customer Experience Management, with key achievements such as zero regulatory infractions and supporting the institution’s ranking in KPMG quality ratings. Ugwulebo has also contributed to the banking sector through branch operations at Equitorial Trust Bank Limited and analytical roles at Upperlink Limited and INFOSOLUTIONS LTD. Educational qualifications include a Post Graduate Diploma in Education Technology and multiple degrees in Information Technology and Computer Science from reputable institutions.
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The Alternative Bank
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We at The Alternative Bank believe that everyone should have a viable and credible alternative to the conventional banking model. Our solutions are borne out of a detailed customer value architecture where we create specific offers to assist with your financial needs. We commenced operation in January 2014 following the granting of Sterling Bank’s license to offer non-interest banking (NIB) services as a window by The Central Bank of Nigeria We are dedicated to ensuring adherence to Non-Interest Banking principles through the appointment of an Advisory Committee of Experts (ACE). The ACE is tasked with the review and approval of all our products and processes after ensuring full compliance with NIB principles. Welcome to the Alternative, where you are not a customer, you are a partner.