The Alternative Bank
Winifred Asein has extensive experience in complaint resolution and customer experience management, currently serving as Team Supervisor for Complaint Resolution and Escalation Management at The Alternative Bank since September 2022. As a Digital Innovation and Resolution Expert, Winifred has developed skills in fraud investigation and service management. Previous roles include Creative Director at Winniesfabrics, Complaint Resolution and Follow-up Expert/Shift Manager for Client Engagement and Digital Banking at Sterling Bank Plc, and various positions focusing on customer account protection and task management in the Ministry of Women Affairs and Social Welfare Oyo State, Marabe Consulting Limited, and Snochie Concepts and Solutions. Winifred holds a Bachelor's degree in Sociology from Redeemer's University and completed WASSCE at Hopebay College Alaba-Oro Lagos.
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The Alternative Bank
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We at The Alternative Bank believe that everyone should have a viable and credible alternative to the conventional banking model. Our solutions are borne out of a detailed customer value architecture where we create specific offers to assist with your financial needs. We commenced operation in January 2014 following the granting of Sterling Bank’s license to offer non-interest banking (NIB) services as a window by The Central Bank of Nigeria We are dedicated to ensuring adherence to Non-Interest Banking principles through the appointment of an Advisory Committee of Experts (ACE). The ACE is tasked with the review and approval of all our products and processes after ensuring full compliance with NIB principles. Welcome to the Alternative, where you are not a customer, you are a partner.