The Baldwin Group
Jeffrey Louden is a seasoned digital product and customer experience professional currently serving as Digital Product Manager at The Baldwin Group since September 2024. Previously held the position of Product Manager at the National Insurance Producer Registry, where Jeffrey spearheaded customer-centric initiatives and mentored peers. At Stanley Black & Decker, Inc., significant achievements included developing a best-in-class customer experience strategy that enhanced brand loyalty and customer engagement. Earlier roles included AVP at Walker Information, focusing on Qualtrics implementation for Voice of Customer (VoC) programs, and Customer Experience Product Manager at Indiana Farmers Mutual Insurance Company, where Jeffrey launched a successful CX program recognized with an Innovation Award. Jeffrey holds a Master's degree in Leadership in Service Innovation from The University of Queensland, an Associate of Science from Purdue University, and a Project Management Certificate from UCLA.
This person is not in the org chart
This person is not in any teams
The Baldwin Group
2 followers
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country. The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country. In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients. At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we protect the possible.