The Chicago Lighthouse
Kathryn Nolan has a diverse work experience in the customer service industry. From 2011 to 2013, they worked as a Customer Service Representative at Banner Personnel, where they provided high-quality customer service assistance and ensured timely resolution of inquiries. Starting in 2012, they joined the Illinois Tollway as a Special Projects Supervisor, overseeing the Special Projects department and managing a team of 50+ operations agents. Kathryn also developed and managed the Quality Assurance department for 300+ contact center employees. In 2013, Kathryn joined The Chicago Lighthouse as a Call Center Supervisor, and later became the Call Center Operations Manager in 2019.
Kathryn Nolan's education history includes attending Hinsdale Central High School from 2004 to 2007. After high school, they enrolled at the College of DuPage from 2007 to 2009. However, no specific degree or field of study is mentioned for both institutions. In terms of additional certifications, Kathryn obtained a certification in Conflict Resolution from Moraine Valley Community College in January 2019.
The Chicago Lighthouse
Empowering Community Independence The Chicago Lighthouse is the most comprehensive agency serving people who are blind, visually impaired, disabled and Veterans in the United States. Each of our 40 programs and services are designed to help individuals of all ages, races, income levels, and abilities reach the same goal: to live as confidently and independently as possible. Our programs include: •Comprehensive Low Vision Services that provide low vision diagnosis, treatment, counseling, and assistive technology for people of all ages and backgrounds; •Employment Services, empowering individuals with disabilities and Veterans to gain the skills they need to support themselves and improve their quality of life; •Education that provides children, adolescents, and young adults with vision impairments and often other disabilities reach developmental and social milestones; and •Advocacy and Independent Living Programs, that enable clients to thrive in an accessible, inclusive community. In addition, The Lighthouse has developed several Social Enterprise businesses in the areas of Customer Service, Digital Accessibility Consulting, Manufacturing and Shipping that serve the dual purpose of providing our clients with accessible, inclusive jobs and generating revenue to support our clinical and social service programs.