The Crossroads Group
Breanna Thomson is an honors graduate of Texas Women’s University with a graduate degree in Computer Science. Her background in mathematics and coding, with experience using C/C++, Java, CSS5, Perl, and Python, has made Breanna and valuable and well-rounded member of the Crossroads Group team. Breanna also assumes a lead role in strategic planning retreat preparation as well as strategic indicators and special projects. Breanna has experience managing a broad array of client projects in both areas related to patient experience and employee engagement and has been with the firm since January 2019.
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The Crossroads Group
Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond to the voice of the customer/stakeholder and report findings in a manner that facilitates effective follow-up action at all levels (from senior leadership to front-line staff). While specializing in the community health center, rural health clinics, health departments, and other primary care delivery organizations, the Crossroads Group also is experienced in providing services for pharmacies, specialty care centers (e.g. Nephrology), Emergency Rooms, and hospitals. The Crossroads Group is also experienced working with health plans and health plan surveys and has provided services in other industries such as education, residency programs, and banking and has implemented several custom surveys to assess special programs or grant-funded projects.