The Crossroads Group
Crystal joined Crossroads Group in 2019 as a surveyor and was over time recognized for her reliability, quality, and professionalism. Prior to joining The Crossroads Group, Crystal served for six years in the role of Supervisor for a bilingual research services firm. In that role, Crystal reviewed data obtained from interviewers from completeness and accuracy, making her a natural fit for the role in which she currently serves. Crystal is not only a great coach, but very efficient, conducting hundreds of quality reviews for the firm and helping to ensure that high quality standards are consistently applied across all interviews.
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The Crossroads Group
Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond to the voice of the customer/stakeholder and report findings in a manner that facilitates effective follow-up action at all levels (from senior leadership to front-line staff). While specializing in the community health center, rural health clinics, health departments, and other primary care delivery organizations, the Crossroads Group also is experienced in providing services for pharmacies, specialty care centers (e.g. Nephrology), Emergency Rooms, and hospitals. The Crossroads Group is also experienced working with health plans and health plan surveys and has provided services in other industries such as education, residency programs, and banking and has implemented several custom surveys to assess special programs or grant-funded projects.