The Crossroads Group
A certified interpreter with over five years of customer service experience (some in healthcare), Geneva joined Crossroads Group in early 2021 as a member of the contracting team and was quickly recognized for her reliability, quality, and attention to detail and became a certified Quality Assurance Coach and Reviewer in 2021. Prior to joining The Crossroads Group, Geneva served as a Customer Service Associate at American Specialty Health, handling high volume inquires and service recovery.
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The Crossroads Group
Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond to the voice of the customer/stakeholder and report findings in a manner that facilitates effective follow-up action at all levels (from senior leadership to front-line staff). While specializing in the community health center, rural health clinics, health departments, and other primary care delivery organizations, the Crossroads Group also is experienced in providing services for pharmacies, specialty care centers (e.g. Nephrology), Emergency Rooms, and hospitals. The Crossroads Group is also experienced working with health plans and health plan surveys and has provided services in other industries such as education, residency programs, and banking and has implemented several custom surveys to assess special programs or grant-funded projects.