The Crossroads Group
Lisa directly manages the team of Project Manager Analysts at The Crossroads Group. She is an expert user of the various analytical and software products used to support the delivery of reports and analytics for clients on a range of platforms. She also oversees the quality review process for the organization as well as the company dashboard metrics. Lisa also manages several ongoing and special projects. In her spare time, Lisa enjoys spending time with her husband and son, running, caring for pets, and dabbling in other activities such as rock climbing, stretching, and running.
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The Crossroads Group
Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond to the voice of the customer/stakeholder and report findings in a manner that facilitates effective follow-up action at all levels (from senior leadership to front-line staff). While specializing in the community health center, rural health clinics, health departments, and other primary care delivery organizations, the Crossroads Group also is experienced in providing services for pharmacies, specialty care centers (e.g. Nephrology), Emergency Rooms, and hospitals. The Crossroads Group is also experienced working with health plans and health plan surveys and has provided services in other industries such as education, residency programs, and banking and has implemented several custom surveys to assess special programs or grant-funded projects.