The Crossroads Group
Lucy began working with The Crossroads Group in 2017 and was quickly recognized for outstanding work in the area of patient survey interviewers. Lucy also supports the team with quality reviews of questionnaires to ensure consistency across languages. Her speed, professionalism, reliability, and positive attitude resulted in her assuming a lead role in the evaluation of quality for other surveyor interviewers in 2019. Lucy also supports the company with the review of the organizational question bank and questionnaire standardization in English and Spanish. In her spare time, Lucy enjoys spending time with her family and serving in her church community.
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The Crossroads Group
Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond to the voice of the customer/stakeholder and report findings in a manner that facilitates effective follow-up action at all levels (from senior leadership to front-line staff). While specializing in the community health center, rural health clinics, health departments, and other primary care delivery organizations, the Crossroads Group also is experienced in providing services for pharmacies, specialty care centers (e.g. Nephrology), Emergency Rooms, and hospitals. The Crossroads Group is also experienced working with health plans and health plan surveys and has provided services in other industries such as education, residency programs, and banking and has implemented several custom surveys to assess special programs or grant-funded projects.