Joyce Harless

Joyce Harless has extensive experience in the collections and customer service sectors, currently serving as an Account Receivable Collections Specialist at The Entrust Group since June 2018. Previously, Joyce held multiple supervisory roles at iQor, where responsibilities included managing debt collections for Fifth Third Bank and Credit One Bank, overseeing agent performance, and resolving client inquiries. Joyce's career began at Cyber City Teleservices as a Quality Assurance Analyst, where quality monitoring and coaching were key tasks. Joyce holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Holy Angel University, completed in 2003.