The Institutes Knowledge Group
Janet Carter has extensive experience in customer service management, currently holding the position of Director of Customer Services at The Institutes. In this role, Janet has been instrumental in enhancing customer engagement and service delivery. Prior to this, Janet served as the Director of Customer Services at AICPCU/IIA from 1980 to the present, showcasing a long-standing commitment to excellence in customer service within the organization.
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The Institutes Knowledge Group
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The Institutes is a provider of professional education for the risk management and property-casualty insurance industry.