Joyce Santos

Joyce Santos is a Senior IT Business Analyst at The Institutes Knowledge Group, responsible for leading critical IT projects that enhance efficiency and innovation across business units. With prior experience as a self-employed Business & Operation Analyst, Joyce supported small entrepreneurs in various areas such as operational processes and social media management. Past roles include Digital Business Analyst at Itaú Unibanco, where responsibilities included managing online sales of insurance products and improving user experience, and Project Analyst at T-Systems do Brasil, focused on SAP and IT infrastructure projects. Joyce holds an MBA in Project Management from USP - Universidade de São Paulo and a Bachelor of Business Administration from Faculdade Strong Business School.