Technical Support Specialist

Are you looking for....

... a chance to break into an IT career?

... a helpdesk role with opportunity to expand into different fields of IT?

…innovative ways to solve problems?

…a chance to get hands-on with leading technologies?

...a way to effect change using Agile/Lean/DevOps processes?

…a challenge of exploring and building something new?

If so, join MEMIC’s Information Technology Department as our next Technical Support Specialist. We need innovators like you to help us transform the company.

The IT Technical Support Specialist will provide Technical support to MEMIC employees. This individual will work as a team member and will be involved in making team decisions on hardware and software upgrades as well as deployment of new and replacement equipment. They will troubleshoot issues with performance of business operation hardware and software to include Windows devices/phones and Apple phones and tablets. Participation in evaluating network, hardware and software problems and will assist in getting the problem resolved.

• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations. This will require discretion, independent judgment, documentation and reporting
• Responsible for troubleshooting and resolution of operational performance of laptops, tablets, VPN tokens, wireless access and phones.
• Supporting the Operations and Technical team with network performance issues; this includes but is not limited to monitoring, network and internet resources
• Supports and monitors MEMIC branch offices network performance and supports and documents employee hardware and software needs on a regular basis.
• Set up, deployment and support of new or replacement business equipment and software.
• Assist MEMIC’s remote users with connectivity issues.
• Act as project lead on technical conversions, installations, and moves to include hardware and software.
• Work with outside vendors on their products and coordinating resolution which involves analysis, planning and design.
• Provide Help Desk Coverage

Requirements: 

• Associate of Science in Computer Services or equivalent experience with 2-3 years’ experience in the field preferred.
• Working knowledge of the Microsoft environment to include Windows 7 and 8.1, Windows Server 2008, 2012 and Office 2013, Windows Terminal Server, IBM AS/400 operating systems, Lotus Notes environment, Microsoft active directory.
• Project coordination, completion and follow up with strong attention to detail and the ability to work in a team environment

Our comprehensive benefits package includes all traditional offerings such as:

• Health Insurance options, Dental Insurance options and Vision Insurance
• Employee Life Insurance/AD&D and Dependent Life Insurance options
• Short-term & Long-term Disability
• Health Savings Account with potential employer match
• Flexible Medical and Dependent Care Account
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Legal/Identify Theft Insurance options
• Long Term Care Insurance
• Pet Insurance
• 401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
• 4 weeks of Paid Time Off (PTO)
• 11 paid holidays

We also offer other benefits to help foster a healthy, balance lifestyle such as:

• Flextime schedules
• Paid Parental Leave
• Student loan paydown and refinancing assistance
• Educational assistance for job related courses, seminars, certifications or degrees
• One paid day every year to volunteer for your non-profit of choice
• On-site fitness center (Maine & Virginia) or fitness reimbursement
• Subsidized parking
• Sit-Stand desks & daily stretch breaks

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law.