Rudolf Heaf Fcib

Rudolf Heaf FCIB currently serves as the Mortgage Operations Director at The Nottingham, overseeing customer service for mortgage clients and underwriting processes. Prior experience includes the role of Head of Client Services and Operations at Monument, where Rudolf was responsible for client experience and operational resilience. As Director of Operations at Recognise Bank Limited, Rudolf developed the Bank Mobilisation Plan that facilitated the granting of a banking license. Previous positions at Barclays involved leading retail lending services and business banking operations, while a lengthy tenure at Nationwide Building Society encompassed various leadership roles focused on banking and savings operations, customer service, and strategic integration initiatives. Rudolf holds a Fellowship from the Chartered Institute of Bankers and has a strong educational background, including studies at Lady Manners School and King Edwards.