Shannon Jones Certcii (MP)

Shannon Jones CertCII (MP) is a seasoned professional in the financial services and customer service sectors with a focus on compliance and quality assurance. Currently serving as a Compliance and Conduct Officer and Customer Outcome Tester at Principality Building Society since July 2021, Shannon brings valuable experience from previous roles at Target Group, where responsibilities included Quality Control Complaints Executive and Complaints Executive, as well as roles at Admiral Group Plc as a Claims Handler. Educational achievements include the CF6 Certificate in Mortgage Advice and R01 Financial Services, Regulation and Ethics from the Chartered Insurance Institute, alongside a BTEC Level 3 in Photography from Bridgend College and further education at Cardiff and Vale College and Bryn Hafren Comprehensive School.