The Rider Firm
Mark Burgess is an accomplished professional with extensive experience in technical support, warranty management, and customer service within the cycling industry. Currently serving as the Bike Tech and Warranty Manager at The Rider Firm, Mark leads a team focused on providing exceptional service to bike riders while collaborating with leadership to optimize resources and training. Previous roles at Evans Cycles included Warranty Manager and Warranty Supervisor, where Mark managed teams responsible for technical support and warranty processing. Mark's background also encompasses experience in marketing, community engagement, and events coordination, showcasing a diverse skill set that includes project management, technical expertise, and customer relations.
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The Rider Firm
The Rider Firm family is driven to design and distribute progressive and pioneering cycling products that push the boundaries of performance. Founded in 2014, The Rider Firm has developed the world’s leading direct to consumer wheel brand, Hunt Bike Wheels as well as Privateer Bikes, Cairn Cycles and Dissent 133. We are a fast-growing business who are actively looking for driven and passionate individuals to join our innovative team. Our head office is located in Partridge Green, West Sussex, UK with another location in Boulder, Colorado, USA.