Davon Roach

Davon Roach is an experienced Client Experience Manager at The Shade Store since July 2018, specializing in technical analysis, policy-oriented decision-making, and effective client communication. Responsibilities include executing corrective actions for clients and collaborating with Design Consultants to ensure successful installation of custom window treatments. Davon also manages customer correspondence and troubleshooting documentation, particularly for motor programming issues. Prior to this role, Davon worked at CRYSTORAMA INC. as a Customer Service Representative, where efficiency in processing returns and addressing vendor-specific inquiries was enhanced. Experience also includes a Sales Manager position at Macy's, focusing on team coaching and sales strategies, and an internship at First Investors Corporation in human resources and financial services. Davon earned a Bachelor of Business Administration in Economics from the Zicklin School of Business.