We are the only e-learning provider with a luxury hospitality expertize specializing in sales and customer experience across all industries.

E-Learning:
The Skill Shop produces tailor-made interactive learning videos, explainer videos, and web-based training.  We offer the option to either develop new courses from scratch or to digitalize your existing learning content.  Our e-learning increases the effectiveness of your training and sustainably improves knowledge retention.

During our learning design process we tap into your team’s expertise and pair it with our customer experience and sales knowledge to create impactful learning paths.  Our results-driven microlearning method enables your employee to achieve their goals in concise learning nuggets. Their flexible and modular learning is available always and everywhere.

Workshops:
Our In-Person & Virtual Group Workshops address key areas of your team’s sales and customer experience activities.  

Together, we define your desired training outcome and analyze your team’s knowledge or skill gap. Based on these parameters, we design the learning blocks for your team and intersperse them with engaging interaction.

Consulting:
Successful customer journeys consist of an interaction between people and devices, digital and analog steps. In times of digitalization the analog customer experience has become more relevant than ever before. Technology makes us efficient but people make us memorable.

Through journey mapping we identify the most impactful touch points to elevate your customer’s experience. Nothing should be left to chance and we design with intent and purpose, reflecting your company values.

Consulting

E-Learning

The Skill Shop | E-Learning for Sales & Customer Experience

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