Samantha Gallimore

Samantha Gallimore is an accomplished professional with extensive experience in customer care and digital transformation. Since January 2020, Samantha has served as the Head of Product for Customer Care at The Very Group, overseeing a team of Product Managers and external Business Analysts. Prior roles include Digital Transformation Manager at Shop Direct and Group Head of Contact Centre Technology and Innovation at Thomas Cook, where responsibilities included defining technology strategies and improving service levels through innovative solutions. With prior experience as a Senior Product Manager at Argos and various roles at Vodafone, Samantha has a strong background in project management, product development, and stakeholder engagement. Samantha holds a Bachelor's degree in Law from Staffordshire University and is certified in PRINCE 2.