The Highland Group
Jon Berbaum joined Highland in 2007 and has performed nearly every role in the company. Over that time, Jon was instrumental in leading Highland into new practice areas, as well as leading clients in a broad range of industries through customer experience strategy, product development, human-centered innovation, and CRM-based transformations.
As President, Jon guides Highland’s identity and practices, and commonly serves as an experience design or product strategist on a variety of client projects.
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The Highland Group
The Highland Group is a global operational consulting firm committed to delivering measurable financial results for our clients. Founded in 1990, we serve industry-leading companies around the world from our offices in North America, South America, Europe, Asia and Africa. Our collective expertise, combined with our “needs-based” approach, ensures solutions are custom-tailored to help our clients meet their goals and realize their full potential.