THG Ingenuity
Steve Lynch is an experienced professional in customer experience and operations management, currently serving as Head of CX - Courier & Fulfilment at THG Ingenuity since April 2025. With a background at THG from November 2021 to July 2025, Steve held various roles including Head of CX Operations, Head of Courier Operations, and Service Optimisation Manager. Prior experience includes serving as Operations Performance Lead at Total People and holding multiple positions at Timberwise (UK) Ltd from November 2016 to January 2020, where responsibilities encompassed health and safety coordination and operational management. Additionally, Steve worked at Eurocamp UK as a Product Delivery Executive from January 2010 to November 2016, focusing on data analysis and operational objectives. Steve holds a Foundation degree in Business and Management from The Manchester Metropolitan University and a Master of Arts in Geography from the University of Dundee.
This person is not in any teams
This person is not in any offices
THG Ingenuity
1 followers
THG is a vertically integrated, digital-first consumer brands group powered by THG Ingenuity, its proprietary end-to-end ecommerce platform. Scaling direct-to-consumer businesses requires localised trading strategies, branding and marketing, customer service, payments, fulfillment, fraud detection, and more to work seamlessly. As you grow your business globally, entering new markets, the complexities of delivering each element of your DTC solution stack increase exponentially – presenting considerable execution risk and requiring incurring significant cost, time, and resource.