Ariana Mazon

Ariana Mazon has extensive experience in customer support and knowledge management, currently serving as the Customer Support Information Manager at Thinkific since May 2018. In this role, Ariana develops strategies to enhance customer support agent performance and optimize the customer experience, while overseeing internal and external knowledge tools. Previously held positions at Thinkific include Support Knowledge & Training Manager and Support Knowledge & Information Manager, where Ariana implemented knowledge-centered methodologies and led teams focused on documentation and training. Earlier career experiences include customer support roles at Clio and A Thinking Ape, where Ariana also applied expertise in audio design for mobile games. Ariana's educational background includes a diploma in Contemporary Music & Technology from Selkirk College and further studies at The University of Lethbridge.