Joan Koons

Joan Koons is a seasoned healthcare professional with extensive experience in patient access and application management. Currently serving as a Senior EHR Application Analyst at Thomas Jefferson University Hospitals since July 2013, Joan is Epic certified in Cadence, Prelude, and Referrals applications, and has successfully led the Cadence Application Team during multiple implementation waves. Prior roles include Patient Access Manager for Medical Oncology & Infusion Centers at Thomas Jefferson University Hospitals and several positions at The Children's Hospital of Philadelphia, where Joan contributed to patient access quality and training for Epic software. Earlier experience includes healthcare access management at Kennedy Health System, overseeing operations and compliance in various capacities. Joan holds a BBA in Business Management from Strayer University.