Karli Cervantes

Karli Cervantes is a Solutions Onboarding Specialist currently at ThoughtSpot since July 2023, following the company's acquisition of Mode, where the role has continued to focus on onboarding new Enterprise customers. Previously at Mode from November 2021, Cervantes specialized in ensuring customer satisfaction through effective onboarding processes. Prior experience includes serving as a Customer Onboarding Specialist at RevenueWell, where responsibilities encompassed installing Data Sync and training customers, along with contributions to side projects for improved team success. Before that, Cervantes worked at Gallagher Bassett as a Resolution Manager, managing client relationships and negotiating settlements, and started as a Resolution Associate while supporting training initiatives for new employees. Early career experience includes roles as a Marketing & Administrative Assistant and Clinical Psychology Intern at Advanced Behavioral Solutions. Cervantes holds a Bachelor of Arts in Psychology with a concentration in Human Services from DePaul University.