Thredd
Silvia Chang is a seasoned professional with extensive experience in customer care and account management across various industries. Currently serving as a Senior Customer Care representative at Thredd since September 2023, Silvia has previously held positions as an Account Manager at dLocal and in Customer Care at Jedox. Silvia's career includes significant roles at WEX as a Relationship Manager and Senior Account Manager, as well as experience in client services at Teledirect Telecommerce for the Facebook project. Silvia began their professional journey at Alfa Music as an Executive Artist Promoter and progressed to Section Manager at ECS Elitegroup Computer Systems, where responsibilities included contract negotiation and business strategy planning. In the music industry, Silvia worked in artist management at Seed Music Group Limited, enhancing skills in global coordination and career planning. Silvia holds a Master's Degree from Bond University and a Bachelor's Degree from China University of Technology.
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Thredd
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We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world’s leading fintechs, digital banks, and embedded finance providers. Thredd’s unique offering is its client-centric approach combining hands-on support with modern, reliable, and scalable technology. Thredd’s assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later (“BNPL”), FX, remittance, and open banking innovators. By partnering with our clients from concept to creation with our easily configurable solutions, we allow these leaders the agility to achieve their core business aspirations. Thredd has enabled market leaders since 2007 and has a highly reliable platform with 99.99% availability. Thredd’s highly customisable solutions on our API-first platform, surrounded by our in-depth industry expertise, value added services, global presence and technical resilience, are designed to scale with ease. Thredd is certified by Visa and Mastercard to process transactions globally. The company has branded offices in London, Newcastle, Singapore, and Sydney, with remote colleagues based all over the world. The issuer processing partner of choice for the world's most ambitious businesses.