Craig Miller

Craig Miller is an experienced leader in the retail and contact center sectors, currently serving as the Head of Retail at Three UK since May 2013, overseeing 650 staff across 82 retail stores in Scotland, Northern Ireland, and Northern England. Key achievements include leading the team to record engagement and customer experience results, as well as driving commercial growth and effective P&L management. Prior to this role, Craig held various leadership positions at HM Revenue & Customs, such as Head of Planning, Performance & Resource Management, where responsibilities included overseeing planning and performance analysis for a significant Debt Collection Contact Centre. Craig's career reflects a strong track record in operational management, resource planning, and performance improvement across large teams.