Thuma is looking for a Store Manager to lead our new flagship in San Francisco. You will be responsible for building and leading a new team, delivering an exceptional guest experience, and driving business results. You will oversee all aspects of store and cafe operations, from team development to visual merchandising, ensuring that the space reflects Thuma’s values and standards. This role requires strong leadership, operational expertise, and a passion for creating a welcoming and inspiring retail environment.
Key Responsibilities:
- Lead, develop, and motivate the Thuma retail team. Maintain a high level of product and brand knowledge and ensure 6-star hospitality for guests.
- Oversee all daily store operations, including scheduling, inventory management, and operational efficiency, while seamlessly integrating the cafe team and providing a cohesive experience.
- Drive sales performance and achieve key metrics while maintaining Thuma’s brand ethos and guest-first approach.
- Maintain visual merchandising and store presentation to uphold brand standards and create an inviting space.
- Lead hiring, onboarding, and development efforts to build a high-performing team.
- Cultivate a strong team culture through training, coaching, and continuous feedback.
- Ensure seamless execution of new product launches, events, and in-store activations.
- Collaborate with internal teams including retail operations, merchandising, marketing, and brand to align store initiatives, drive traffic, and execute in-store events.
- Handle guest inquiries and resolve service issues with professionalism and a solutions-driven mindset, while collaborating with the CX team to ensure seamless guest communication.
- Manage store budget and expenses, ensuring store efficiency.
- Prioritize clienteling to build long-term relationships with guests and drive repeat business.
- Oversee daily register counts, cash depositing, and payroll submissions.
- Manage inventory control, cycle counts, and swatch monitoring.
- Lead store maintenance efforts, including scheduling and communication around repairs, cleaning, and upkeep.
- Handle operational updates, including SOP creation, updates, and calendly scheduling.
- Ensure compliance with health and safety regulations, including food safety and sanitation in the cafe.
What You’ll Need:
- 5+ Years of retail experience with a minimum of 4 years experience in retail management; cafe experience is a plus.
- Strong background in retail operations, planning, and sales strategy.
- Proven ability to lead and deliver high-level customer service, with a focus on clienteling and personalized experiences.
- Experience managing visual merchandising, store maintenance, and inventory control.
- Excellent communication, collaboration, and delegation skills, with strong decision-making abilities in high-pressure situations.
- Ability to recruit, train, and develop a high-performing team.
- Strong conflict resolution, employee coaching, and counseling skills.
- Proficiency in Microsoft Office; experience with Shopify and Gladly is a plus.
Physical Requirements:- You are able to be mobile on the sales floor for extended periods of time.
- You are able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.