tiket.com
Raja Arif Hidayah Harahap has extensive experience in customer experience and quality assurance across various companies. Currently serving at tiket.com since October 2021 in the Customer Experience (Chatbot - Product Ops) role, Raja handles customer care initiatives involving chatbots and collaborates with the product team on multiple projects. Prior experience includes leading the Customer Service team as a Supervisor at Warung Pintar, analyzing customer complaints and reporting to stakeholders, and working as a Quality Assurance specialist at Traveloka, focusing on content management for the Traveloka Eats platform. Raja’s background also includes quality assurance at Kudo, where performance analysis and skill development of customer support members were emphasized. Earlier career experience includes serving as a Radio Announcer at Radio Visi FM Medan, which provided foundational skills in communication. Raja holds a Bachelor's degree in Computer Science and an Associate's degree in Informatics from Universitas Sumatera Utara.
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tiket.com
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As we are striving to be the most loved Online Travel Agent (OTA) & lifestyle app, we invest in continuous innovation to simplify and revolutionize tourism using the technology that we build for more than 17 million of our growing users globally. We are the go-to online marketplace for product and services that covers flight, hotel, car rental, event and attractions, train, and airport transfer bookings. In 2019, we were announced as the fastest growing Online Travel Agent (OTA) in the world by SABRE. Globally, we are currently partnering with 85 airlines, more than 2.7 million hotel inventories (including 400+ exclusives across Hotels, Villas & Apartments), and more than 10,000 things to do (attractions, tours, etc) and events. Mau ke mana? Semua ada tiketnya!