TikTok
Kenn Ng Ying Wee is a seasoned professional with extensive experience in customer experience strategy and operations management. Currently serving as the Global Customer Experience Recover Strategy Program Manager at TikTok since November 2024, Kenn is focused on establishing and optimizing global compensation strategies to enhance user experience. Prior to this role, Kenn held various positions at Shopee from January 2022 to November 2024, including Assistant Manager for Regional Return/Refund Operations, where critical gaps were identified in the return journey through a data-driven approach. Previous experience at ExxonMobil included roles as an LNG Analyst and Contracts Lead, providing considerable expertise in market analysis and vendor management. Kenn holds a Bachelor of Engineering in Chemical Engineering and is pursuing a Master of Technology in Artificial Intelligence Systems at the National University of Singapore.
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TikTok
361 followers
TikTok is the leading destination for short-form mobile video and their mission is to inspire creativity and bring joy. The platform is a home for creative expression through videos that create a genuine, inspiring, and joyful experience. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. TikTok, a subsidiary of Bytedance, first launched in China in September 2016 and outside of China in May 2017. In August 2018, musical.ly merged with TikTok, unifying the two platforms.