Christine Casas-Deville

Christine Casas-DeVille has extensive experience in customer service management, currently serving as the Director of Customer Service at Tillys since June 2018, after previously holding the position of Sr. Manager in the same organization. Prior to Tillys, Christine was Office Manager at Mission Dermatology Group for one year and spent eight years at Wet Seal, Inc, where roles included Sr. Manager and Manager of Customer Care, focusing on process improvement and customer satisfaction metrics. Earlier career highlights include managerial positions at Beech Street, a Viant Network, where responsibilities encompassed customer service, training, quality assurance, and appeals resolution, as well as client support for the Northeast region. Christine's expertise encompasses training staff, managing call center operations, and analyzing service metrics to enhance overall performance and customer experience.