TIM Brasil
Rafael Reis is a skilled CX Intelligence & Data Analytics Specialist currently at TIM Brasil since April 2022, focusing on qualitative and quantitative data analysis to enhance customer experience through detailed reports and dashboards. With a solid background in business intelligence, Rafale previously held the position of Senior Business Intelligence Analyst at Claro Brasil for eight years, where management dashboards and automated ETL processes were developed. Prior experience includes roles at Embratel, Accenture, Bradesco Insurance, and MJV Innovation, showcasing extensive expertise across various sectors. Rafael Reis holds a degree in Data Mining & Big Data from Pontifícia Universidade Católica do Rio de Janeiro and a Bachelor’s degree in Computer Science from FILC.
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TIM Brasil
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TIM is the fastest growing mobile phone company in Brazil. Currently, it has more than 13,000 employees across the country who work delivering innovative and quality services in mobile, landline and broadband internet. It is a company made up of creative people, with energy and customer focus. They value transparency, quality and innovation so that Brazilian consumers can do more and go further.