TIM Brasil
Simone Palazon Nietto is a seasoned professional in customer experience management with over 25 years of experience in the telecommunications industry, currently serving as the Senior Manager for Customer Experience at TIM Brasil since 2008. In this role, Simone oversees a large customer relationship center with approximately 1500 positions, managing high-value consumer services across multiple channels and ensuring compliance with industry regulations. Previous positions include managing customer service teams at Claro, where Simone focused on operational efficiency and staff training. Simone holds an MBA in Strategic People Management, Organizational Psychology specialization, and an MBA in Project Management, along with a bachelor's degree in Pedagogy.
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TIM Brasil
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TIM is the fastest growing mobile phone company in Brazil. Currently, it has more than 13,000 employees across the country who work delivering innovative and quality services in mobile, landline and broadband internet. It is a company made up of creative people, with energy and customer focus. They value transparency, quality and innovation so that Brazilian consumers can do more and go further.