Leandro Pereira

Leandro Pereira is an experienced professional in customer experience and digital communication, currently serving as Sócio | Coordenador de Atendimento at Neon since January 2022, overseeing digital channels and focusing on delivering OKRs such as CSAT and productivity. Leandro has a strong background in team development, quality monitoring, and customer engagement strategies, previously holding roles at AeC and Atento Brasil where client experience and KPI analysis were prioritized. With contributions to significant awards at Reclame Aqui and expertise in social media management, Leandro combines a rich history in marketing and operational roles, started with a degree in Marketing from Centro Universitário Senac.