Frederique Garzon

Frederique Garzon is an experienced CX and Digital Strategist at TINK since July 2006, specializing in design thinking and service design to drive customer-centric digital transformations for leading organizations. Key projects include shaping digital ecosystems for Desjardins, Pratt & Whitney Canada, and Investissement Québec, as well as enhancing customer experiences for various clients such as Croix Bleue and Fonds de solidarité FTQ. Prior to TINK, Frederique held positions as a UX Strategist & Designer, leading large-scale design initiatives for notable entities like Metro and Bombardier, and served as Web Designer at XN Financial. Frederique's career began at Inter.net Canada as Portal Production Manager, with strong academic foundations from Concordia University, holding a Master's in e-Business and a Bachelor's in Management Information Systems.