TLC Associates
Kevin L. serves as the Vice President of Government Solutions at TLCx, specializing in transformative, human-centered solutions for the public sector. With over 25 years of experience in the contact center and business process outsourcing (BPO) industry, Kevin has a proven track record of enhancing client engagement and operational efficiency across various sectors, including banking, financial services, and insurance. Previous roles include Senior Vice President of Business Development at Continuum Global Solutions and Principal at Lilac Consulting LLC, where Kevin focused on optimizing business operations for BPOs. Kevin has held leadership positions at TTEC and S&P Data Digital, achieving significant growth and improving customer satisfaction through innovative strategies and technology integration. Kevin's educational background includes a degree from Indiana University of Pennsylvania.
This person is not in any teams
This person is not in any offices
TLC Associates
TLC Associates offers a unique combination of experience and expertise in the ability to manage a variety of inbound, outbound, email, and web chat programs. As a 100% employee-owned company, we are committed to delivering premium contact center services based on operational excellence and best-of-breed technologies by a team with a true passion for the industry. We rely on a consultative approach to build open, honest business relationships with clients across a variety of industries. Named an IQPC Call Center Leader of the Year and Best Outsourced Provider in 2013, TLC Associates operates in a “no-excuses” environment and is dedicated to delivering the best ROI for our clients’ campaigns.