Norhayani Ismail

Norhayani Ismail is a seasoned professional with extensive experience in commercial contracts and claims management. Currently serving as the Commercial Contracts & Claims Manager at Toll Group since May 2024, Norhayani previously held the position of Claims and Commercial Team Leader at Toll Global Forwarding, where responsibilities included coordinating commercial requirements globally, managing claims processes, and driving profitability outcomes. With a background that includes roles as a Claims & Commercial Coordinator and Customer Service Officer, Norhayani has developed strong skills in processing claims, providing oversight, and team supervision. Prior experience includes a customer service role at DB Schenker, focusing on shipment arrangements and client interactions. Academic training was received from the Culinary Arts Centre.