Caroline Lair

Caroline Lair currently serves as the Head of Customer Experience at Tomorro, beginning in June 2025. Prior to this role, Caroline spent nearly a decade at Contentsquare, where responsibilities included defining and operationalizing corporate strategy and leading customer success initiatives across various levels, such as managing the EMEA Mid Market Customer Success Team and customer success operations globally. Caroline also held the position of Lead Onboarding Manager, where the focus was on creating scalable onboarding programs and supporting the US Customer Success team. Earlier experiences include consulting roles at PSA Peugeot Citroën and Kea & Partners, along with positions in production assistance and rights negotiation. Educational achievements include master’s degrees from HEC Paris and Télécom Paris, alongside exchange studies at the Chinese University of Hong Kong.