TomTom
Ignacio Vea-Murguia currently serves as an Associate Test Engineer at TomTom since June 2017, where responsibilities include managing a team of 9 full-time Second Line Technical Support Agents and 5 part-time Second Line Assists across multiple locations including Amsterdam, India, and Poland. Ignacio oversees the selection, hiring, and training processes for new Second Line agents and ensures workload management to meet agreed service levels while handling various escalation points such as internal escalations, tickets, chats, and forums. Prior to this role, Ignacio worked as a Technical Support Engineer at HECC.
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TomTom
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TomTom NV is a supplier of navigation systems, fleet management solutions and other related products that is based in the Netherlands. It operates through four segments: Consumer, Automotive, Licensing and Telematics. The Customer segment focuses on the development and production of navigation systems. The Automotive segment provides components, such as maps, traffic and software to car manufacturers. Its Licensing business provides map, traffic and navigation content and services. The Telematics segment is active within the field of fleet management and vehicle telematics. The Company operates in approximately 40 countries, and through numerous subsidiaries, including Finder SA, a Poland-based fleet management services provider, and Autonomos GmbH, a Germany-based developer of software and services for autonomous driving.