Topdanmark
Klaus Falk Paarup is an experienced professional in customer excellence and sales optimization with a strong background in leading teams and digital transformation initiatives. As the Director of Customer Excellence at Topdanmark since November 2020, responsibilities include driving customer-centric strategies, enhancing customer loyalty, and managing operational effectiveness across multiple teams. Prior roles include Head of the Center of Excellence at Topdanmark, where Klaus developed customer-centric strategies for contact centers, and Head of Nordic Sales & Commercial Excellence at PostNord, overseeing significant Salesforce implementations and revenue growth initiatives. Additional experience spans various positions at PostNord, including Sales & Market Manager and Head of Sales Excellence, focused on transforming sales approaches and improving team dynamics. Klaus holds a graduate degree in Marketing and an undergraduate degree from Copenhagen Business School and participated in the PostNord Top Talent program.
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Topdanmark
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Topdanmark is one of the country's largest insurance and pension companies. For more than 100 years, they have been helping their customers take care of what matters most. With preventing and limiting injuries. To ensure financial security before and after retirement age. For the benefit of both people and the environment. It makes them an attractive company - not only for their customers, but also for their employees, shareholders and the world around us.