TOPdesk
Francien Verdenius has a diverse work experience spanning multiple industries. Francien is currently working as a Product Owner Conversion Rate Optimization at TOPdesk since October 2022. Prior to this, they worked at Stolt Tank Containers from August 2018 to March 2022, where they held roles as a Product Owner Online Customer Channels and a Digital Marketing Analyst. Before Stolt Tank Containers, they worked at Deloitte Nederland as a Marketing Automation Specialist from February 2016 to November 2016. From December 2013 to February 2016, Francien worked at Zoetis (formerly Pfizer Animal Health) as a Multichannel Marketing Manager BeNeLux and prior to that, from July 2012 to November 2013, they worked there as a Customer Loyalty/Value Added Services professional. Additionally, Francien has experience at Schwarzkopf & Henkel as an Assistent Sales from November 2010 to February 2011 and as a Marketing Intern in Cosmetics & Toiletries Haircoloration from May 2010 to November 2010. Francien started their career at TOPdesk as a Sales Representative from February 2009 to October 2009. Lastly, Francien has previous experience in web design from January 2000 to January 2005.
Francien Verdenius completed their education with a Bachelor's degree in Psychology from Leiden University in 2009. Prior to that, they attended Delft University of Technology from 2002 to 2005, where they pursued Industrial Design Engineering. Later, from 2009 to 2011, Francien attended the University of Twente and obtained a Master's degree in Consumer and Behaviour Psychology.
In addition to their formal education, Francien has also obtained several certifications over the years. In 2016, they became a Marketo Certified Expert through the institution Marketo. In 2018, they obtained the Prince2 Foundation and Prince2 Practitioner certifications from AXELOS Global Best Practice. In 2019, Francien achieved the Certified Scrum Product Owner® (CSPO®) certification from Scrum Alliance. Lastly, in 2020, they received the Professional Scrum Product Owner II certification from Scrum.org.
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TOPdesk
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TOPdesk is an independent, international provider of service management solutions based in Antwerp. We are a proud, young, innovative organization with commitment, trust and respect for each other and our customers. We help our customers to satisfy their customers. TOPdesk delivers user-friendly products and targeted services that bring complexservice processes to the essence. This enables service organizations to better focus on their core business and supporting role. TOPdesk was founded in 1993 as a manufacturer of service management software. Over the past twenty years, TOPdesk has turned out to be an independent, reliable company that has developed into a major, well-known player in the service management market. At that time, the company has grown into an international company with eight foreign offices and more than 500 employees.