Kristin Hallas

Kristin Hallas has extensive experience in customer success roles. Kristin is currently working at Totango as the Director of Customer Success, a position they started in January 2023. Prior to that, from January 2022 to March 2023, they worked as a Customer Success Lead, Mid Market.

Before joining Totango, Kristin worked at Sonar Software from October 2019 to January 2022 as a Senior Director of Customer Success.

Their earlier experience includes working at Monster, where they held various roles. From January 2018 to October 2019, they served as a Senior Manager, Customer Success, leading a team of 10 customer success advisers. Kristin achieved an 89% retention rate across all customers within the program during their tenure.

From May 2016 to December 2017, Kristin worked as a Manager, Client Adoption, overseeing a team of 6 Business Analysts and 5 Adoption Specialists. Kristin provided data analysis and training to customers to ensure successful product adoption.

From January 2012 to April 2016, they were a Business Analysis Manager, managing a team of 6 Business Analysts. Kristin focused on producing and communicating data analysis and recommendations for various customers.

Kristin started their career at Monster as a Business Analyst from May 2000 to December 2005. Kristin supported sales business segments by providing business intelligence reporting and data analysis.

Overall, Kristin Hallas has a strong background in customer success, data analysis, and team management, making their a valuable asset in driving customer satisfaction and business success.

Kristin Hallas obtained a Bachelor's degree in Telecommunications Management from Indiana University Bloomington, completing their education in the years 1996 to 2000.