Manoela Gomes

Manoela Gomes is a seasoned professional with extensive experience in business process analysis and customer experience management. Currently serving as a Business Process Analyst at TOTVS, Manoela specializes in identifying process improvements and implementing automation solutions. Previous roles include Product Specialist at PicPay, where engagement with stakeholders and clients was critical for delivering effective solutions, and customer experience positions at BX Blue, where understanding client pain points and analyzing metrics were essential. Early career experiences involved roles in facilities management and logistics, as well as human resources and financial internships. Manoela holds several degrees, including a Bachelor's in Business Administration and two MBAs focused on strategic management and business processes, with ongoing studies at Universidade Presbiteriana Mackenzie.