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Diane Shepperson

Quality Analyst at Tower Ltd

Diane Shepperson is an experienced professional with a diverse background in the insurance and customer service sectors. Currently serving as a Visitor Host at Howick Historical Village since October 2021, Diane's previous roles include Quality Analyst at Tower Insurance, where claims auditing was the primary focus, and Senior Claims Manager at NZI, providing technical expertise for the Claims Contact team. Diane also worked as a Claims Team Leader and Branch Manager at IAG, leading teams and overseeing claims processes, as well as holding a Branch Manager position at AMI Insurance Company, where responsibilities included coaching, underwriting, and branch profitability. Earlier in Diane's career, roles included customer service positions at Westpac New Zealand Limited and New Zealand Post. Diane holds a Diploma in Business from Christchurch Polytechnic Institute of Technology and has further qualifications from ANZIIF.

Location

Auckland, New Zealand

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Tower Ltd

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Tower Limited is a New Zealand-based company, which is engaged in the provision of general insurance. The Company operates in two geographical segments: New Zealand and the Pacific region. The New Zealand segment consists of general insurance business written in New Zealand. The Pacific Islands segment includes general insurance business with customers in the Pacific Islands written by Tower Insurance Limited subsidiaries and branch operations. The Company offers car insurance, content insurance, house insurance, business insurance, travel insurance and others. Its Other insurances include motorbike insurance, boat insurance and caravan insurance It offers a mobile application, SmartDriver, which help users manage their driving by giving them tips along the way. SmartDriver application collects basic driving information through the sensors within users' smartphone, including the accelerometer and the global positioning system.


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Employees

201-500

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