Kathleen Graham

Kathleen Graham has over 20 years of work experience in various roles and companies. Kathleen is currently working as a Domain Portfolio Advisor at MarkMonitor since July 2021. Prior to this, they held the position of Manager, Registrar Customer Relationships at AppDetex starting from April 2019. At the same company, they also worked as a Sr. Relationship Manager from January 2017 to April 2019.

Before joining AppDetex, Kathleen worked at MarkMonitor Inc. from 2004 to 2016. During their time there, they held multiple roles including Training System's Specialist, Training Coordinator, and Senior Client Services Manager. In these positions, they were responsible for managing training programs, coordinating training for international users, and managing MarkMonitor's largest accounts, among other duties.

Prior to MarkMonitor, Kathleen worked at Qwest as a Manager, Network Operations from 2002 to 2004, where they managed a team of technical support agents and led technical services for DSL Internet customers. Kathleen also worked at Electronic Data Systems from 1998 to 2002, where they held roles such as Escalation Response Supervisor and Technical Support Supervisor. In these roles, they were responsible for coaching and developing support agents, resolving complex technical questions, and achieving cost reduction.

Kathleen's early work experience includes a role at Micron Technology from 1994 to 1998 as a Training and Support Analyst. In this position, they developed and delivered training, provided support for various technical equipment, and maintained training materials.

Overall, Kathleen has a diverse background in training, customer service, and technical support, with a focus on managing client relationships and delivering effective training programs.

Kathleen Graham's education history includes attending Boise State University, where they studied Information Technology. However, the specific start and end years for their education at this institution are not provided.