TrackBack
Zoey Stanley is an accomplished professional with extensive experience in customer experience management, team leadership, and event coordination. Currently serving as the Customer Experience Team Lead at TrackBack since June 2020, Zoey leads a team of approximately 35 analysts in the automotive industry. Prior to this role, Zoey held the position of Assistant Ticketing Manager at AFC Bournemouth from September 2018 to January 2020, where exceptional service was provided to enhance match day experiences. Zoey’s background also includes roles at Fitness First UK, where skills were honed in customer service and training, and at AVON, where a team of representatives was successfully recruited and managed. Currently pursuing an Event Management Diploma and a professional digital marketing certification from the Chartered Institute of Marketing, Zoey continues to build on a strong foundation in customer relations and event planning.
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TrackBack
TrackBack© substitutes customer contact details in client CRM systems with trackable details. This reveals to OEM and Dealership managers whether customer leads are followed up, how quickly and how effectively. Why? • We believe that every lead deserves a fast call – or an email if no phone number is available. It is unacceptable to ignore even the smallest business opportunity. • We believe in revealing what really happens between customers and businesses. • We believe that by revealing what happens, customers can receive better treatment and will be more likely to buy our clients’ products. • We believe that dealers who do their job should be recognised. • We believe that if sales staff know they are being watched, they perform better. • We believe that brands should always be represented by consistently high quality customer contact staff and that by revealing individual performances we can identify process issues and training opportunities. • We believe that marketing campaigns can only improve if the value of the opportunities they generate can be accurately measured. Used and trusted in over 20 countries by General Motors, Ford, Groupe PSA, Fiat Chrysler Automobiles, Hyundai, Mercedes-Benz and Suzuki.